As CRM (Salesforce) Business Analyst at FXCM, you will have the exciting opportunity to be the go-to person for the robust Salesforce CRM ecosystem. Emphasis will be on working with internal SMEs/Managers/Developers on developing new and improving existing workflows and functionalities.

Primary Responsibilities:

• Be a first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
• Create user stories for feature development, including documenting technical specifications, acceptance criteria, and test cases
• Collaborate with Developers, Administrators, and business stakeholders to refine user stories ahead of development and/or configuration
• Partner with Developers and Administrators to design, build, test, and deploy platform solutions for business stakeholders
• Communicate project deliverables, project and development timelines, and feature-related information to team members, stakeholders, and management
• Collaborate with business subject matter experts to assess business processes and identify opportunities to transfer processes to the Salesforce platform and/or optimize existing processes within the platform
• Master customization and automation functions to enable FXCM to provide outstanding client service through excellent automated solutions
• Gather and analyze data to help identify automation opportunities, determine feature deliverables, and gauge success of implemented solutions
• Oversee user acceptance testing for major features and projects to ensure quality software delivery
• Work closely with CRM management to understand product roadmap and deliver excellent features based on a prioritized list of feature requests
• Manage several projects simultaneously to help move product roadmap forward
• Facilitate meetings with team members and business stakeholders to move feature delivery and projects forward
• Create and maintain project and feature documentation, including project scope, key decisions, risks, lessons learned, process workflows, and relevant feature/process knowledge capture
• Master Jira and Confluence to ensure up-to-date documentation, with automation implemented to automate documentation where appropriate
• Provide both internal and external training on CRM features, processes, releases, and products
• Ensure platform security is embedded into all solutions as part of refinement process
• Manage access and permissions through User Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security
• Assist with configuration and declarative development, including object, page layout, flow, workflow, approval process, profile, permission set, and role updates

• English at a professional level (written and verbal)
• 3+ years of experience as a software business analyst or relevant experience
• Strong attention to detail, with great analytical, problem-solving, collaboration, and communication skills
• Experience working in a dynamic Agile project delivery environment; Experience with Scrum preferred
• Excellent written and oral communication skills, with an ability to coordinate between a variety of business roles and personalities
• Willingness to learn/grow with Salesforce’s ever-changing environment
• Hands-on experience administering and developing Salesforce instances and working with Salesforce related apps is a plus
• Engineering, Computer Science, or programming background is a plus
• Experience managing a small team is a plus
• Business Process Optimization/Management experience strongly preferred
• Familiarity with Confluence and Jira is a plus

Hours: 40 hours/week – Monday to Friday

All employees working for FXCM must be eligible to work in Bulgaria

Prior to submitting your resume, the firm requests that you do the following:

Review the firm’s website thoroughly at http://www.fxcm.com/

Company Description

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the “FXCM Group”) is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world’s largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

Equal Opportunity Employer