8 февруари, 2023
  • Boulevard „Tsarigradsko shose“, Sofia, Bulgaria
  • Full-time
  • Department: Customer Service
  • Role Type: Hybrid
  • Employee Status: Regular
  • Schedule: Full Time

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We’re looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

  • Implementing various Delivery tasks that include, but are not limited to: client onboarding, software upgrades, solutions implementation;
  • Working closely with internal and external clients via phone and e-mail;
  • Participating in various technical project support activities;
  • Using and fine-tune automation tools that are used by Delivery and Support team members;
  • Communicating with all key stakeholders on the status and progress of the due tasks with clear actions and timescales;
  • Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction;
  • Ownership of delivery tasks as per the role responsibility matrix;
  • Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release.
  • Identifying and escalating risks and issues to management and stakeholders from different teams;
  • Architecting and implementing changes into live environments;
  • Maintaining documentation of various activities that are performed by the Delivery team.
  • Implementing changes to client solutions once live;
  • Act as a subject matter expert for cases and incidents for anything considered as part of the roles and responsibilities of the team.


  • Degree or equivalent standard, with a technical background e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology;
  • Good experience in the field of client delivery and support;
  • Understanding of ITIL terminology and the ability to work in an ITIL focused environment;
  • Excellent communication skills, including proficiency in writing reports and presenting technical work;
  • An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation;
  • Working knowledge of SQL; (Oracle)
  • Working knowledge RHEL – style operating systems
  • Working knowledge of Linux servers
  • Knowledge of automation tools Ansible/Bash
  • Working knowledge of networking (TCP/IP stack, OSI model, loadbalancing, NAT)
  • Working knowledge of HTTPS and TLS
  • Experience with ServiceNow change management and Jira incidents/tasks
  • Experience with JSON and/or XML
  • Fluency in English both written and verbal;

Additional Information

  • Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
  • Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
  • Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
  • Opportunity for Flexible working hours and Home Office.

Experian Careers – Creating a better tomorrow together