Who we are
Our Partner is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. They embrace an Agile way of working, priding themselves on being fast, diverse and dynamic. They are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together their team spirit makes all the difference. This is your opportunity to develop, professionally and personally
What we’re looking for
We are happy to offer an opportunity to join the Global Customer Service group. We are looking for a talented Support Engineer to Handle 1st and 2nd support cases professionally and independently via CRM, phone, and email.
Do you accept the challenge?
Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior, provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations, work with higher tier support teams, and travel to customer sites according to need. All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success. Serving mainly EMEA customers but with opportunities to serve and travel globally.
Working in 9-hour shifts according to coverage needs mainly aimed to cover EMEA regions. The position includes Weekend shifts and on-call duty as part of 24×7 global coverage.
What you should have:
- At least 3-5 years hands-on experience with networking LAN/WAN environments, preferably with:
- ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.
- Mobile data/cable operators.
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
- Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred).
- Windows Server OS knowledge and operation – an advantage.
- Work experience with the security world
- Experienced in customer care working with CRM systems.
Soft Skills:
- Motivated and self-learner through hands-on experience and on the job learning.
- Able to work under pressure upholding strict SLA’s.
- Ability to learn and adapt quickly to technologies and technical environments.
- Excellent human relations, service orientated and excellent team player.
- Excellent communicator written and spoken:
- Excellent English spoken and writing skills – a must.
- Ability to document technical information and knowledge sharing with global teams.
- Additional languages – an advantage.
Academic Education:
- Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.
What will be considered as a plus
- Hands-on experience in routing protocols like BGP, PBR, etc.
- Knowledge in Shell/Perl scripting
- Knowledge in database SQL querying and database administration
- Proved experience in working directly in a T1 EMEA customers
What we offer
We believe in investing in our people. We give them the freedom to:
- Build skills and knowledge
- Personal and professional growth
- Have fun and be themselves
- Flexible working hours
- Central office location
- Coffee bar in the office
- Team buildings and events
Ready to join the team?
If you are interested in our company and the position, please submit your CV.
Only short-listed candidates will be invited for an interview.
The personal data provided by you will be processed for the purposes of the recruitment process. STANGA AD takes the responsibility to handle, use and store your personal data, ensuring its protection.
Apply at: [email protected]
