At LEM, we help our customers and society accelerate the transition to a sustainable future.

Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerful solutions, which enable the decarbonization of the world.

A leading company in electrical measurement, LEM engineers the best solutions for energy efficiency and electrical mobility, ensuring our customers’ systems are optimized, reliable and safe.

LEM is listed on the SIX Swiss Exchange since 1986, with the ticker symbol LEHN.

The future needs our ingenuity, we need your Spark.

We are looking for our team in Sofia for a Service Desk Engineer.
The person will be a part of our EMEA/US IS Service Desk with a goal to ensure a good service level to our users.

Main tasks will be to:

• Provide front line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software.
• Act as the first point of contact for Service desk support and assist Level II with more complex tickets.
• Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams and a wide variety of 3rd party applications (Browsers,
• Windows family operating systems).
• Provide troubleshooting and support for PCs, Laptops, Peripherals and Network devices.
• Leverage Level 2 teammates for troubleshooting and procedural support.
• Build and distribute application deployments.
• Develop, maintain, and provide documentation for internal procedures and user guides.
• Perform other IT duties as per assignment and support the team by being highly collaborative.

The profile needed is:

• University degree in information technology or similar and good IT skills.
• Microsoft windows desktop operating systems troubleshooting skills.
• Microsoft office applications troubleshooting including Office 365.
• Network, printer, mobile, and computer hardware troubleshooting skills.
• Communication skills, problem solving mindset and desire to continue to learn and grow beyond the current role.
• Experience using ServiceNow or any other ITSM solution and fluent English.

As we value our employees we offer:

• Opportunity to be an essential part of a dynamic, successful, and continuously growing international company
• Paid holiday days – 25 days
• International knowledge transfer opportunities in other LEM locations
• Friendly and open environment
• Competitive salary & Bonus system
• Flexible working time
• Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
• Multisport card
• Food vouchers & Transport Allowance
• Referral program
• Career growth and development – internal and external trainings.
• Free unlimited access to LinkedIn Learning Platform.

We are looking forward to receiving your application!
All documents will be kept in strict confidentiality.

Apply at: [email protected]