А1 Bulgaria provides digital services and business solutions to its customers counting on a team of 300 proven and experienced professionals in the IT and Digital Transformation Area. Our ICT services are one of the fastest growing business areas.

This is why currently we are looking for a suitably qualified professional to provide a high level of quality support and to contribute with unique expertise and ideas as part of our IT Services Technical Management Team, based in Sofia.

If you see every challenge as an opportunity, make your next career step and be part of A1 Team.

Role insights:

• Acts as a local IT support for our users;
• Provides IT service to end users when registering incidents, identifying problems and resolving them.
• Maintains user requests in the helpdesk system;
• Escalates IT infrastructure issues to appropriate escalation channels;
• Prepares various equipment for our employees and maintains various IT hardware and software, according to the corporate standards;
• Maintains and updates local IT procedures and support documentation.

Keys to success:

• Minimum 2 years experience in a similar role;
• University degree in IT or related area;
• Experience in IT support is an advantage;
• Good knowledge in Microsoft Desktop OS;
• Good knowledge in MS Office;
• PC software configuration and installation.

Enjoy A1 rewards and benefits:

• safe working environment during COVID times;
• best of both: stability of a successful company with innovative methods;
• competitive compensation package with an attractive bonus structure;
• opportunity to work in a dynamic, dedicated, fun and passionate team of professionals;
• excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills trainings, language lessons, external events and industry conferences;
• additional bonus and awards for various team and individual achievements;
• flexible working schedule and opportunity for home office.