CXG Outsourcing is constantly expanding and looking for motivated people to join our partner’s team.
We are looking for a Customer Adoption Manager to become part of our team in Sofia, being responsible for the corporate customers in the German/French market and to meet the deliverables of the customer’s account plan.
Responsibilities:
- Provide technical, business, and product knowledge in support of driving customer success
- Work towards becoming a Subject Matter Expert (SME) for the company`s core modules
- Running workshops to provide technical, process and workarounds recommendations based on company`s domain knowledge.
- Working with customers to define the scope of a project, activities, and key deliverables
- Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
- Working with other organizations within the company as well as the global Customer Adoption Manager team
- Presenting solutions in written and or oral reports
Requirements:
Soft skills
- Excellent verbal and written English
- Excellent verbal and written German/French
- Client management skills
- Strong customer facing skills
- Problem-solving skills
- Analytical thinking
- Ability to work well in a team environment
Hard skills
- 3 – 6 years` experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
- Experience with electronic invoicing and Global Compliance
- Able to work with customers to execute an implementation plant that works towards a rapid, successful go live procurement, AP and/or expense management, and sales force automation software
- Experience with any of the following: Ariba, Concur, NetSuite, Basware, OB10, Salesforce, Workday, GreatPlains, ACT, Oracle, SAP
What we offer:
- Salary (obviously)
- Standard working hours
- Social Benefits
- Fully paid professional training
- Excellent office location
- Online recruitment process
- International work environment
If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you.
Apply now and send us your CV in English.
All documents will be treated in strict confidentiality.
Only short-listed candidates will be contacted.
Apply at: [email protected]
