18 май, 2024
  • Tsarigradsko shose, Sofia, Bulgaria
  • Full-time
  • Department: Customer Service
  • Role Type: Hybrid
  • Employee Status: Regular
  • Schedule: Full Time

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We’re looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

  • Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions
  • Ensuring systems are available and performing in line with requirements
  • Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
  • Delivering fully tested and documented resolutions of incidents
  • Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
  • Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
  • Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
  • Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
  • Identifying and escalating risks and issues to management and regional delivery teams.
  • Implementing changes into live environments


  • Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
  • Good experience in the field of application/customer support
  • Thorough knowledge of software configuration
  • Understanding of ITIL terminology and the ability to work in an ITIL focused environment
  • Excellent communication skills, including proficiency in writing reports and presenting technical work
  • An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
  • Common sense/logical approach to incident resolution
  • Working knowledge of SQL
  • Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
  • Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
  • Good working knowledge of Apache Tomcat, IIS
  • Fluency in English both written and verbal

The following skills and abilities will be considered as an advantage:

  • Experience in Linux environments
  • Knowledge and/or experience with XML (XSL, XSD, XSLT)
  • Experience with Java and/or Groovy programming languages
  • Familiarity with performance monitoring tools – Dynatrace

Additional Information

We offer:

  • Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
  • Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
  • Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
  • Opportunity for Flexible working hours and Home Office.

Experian Careers – Creating a better tomorrow together