FXCM is looking for an experienced and motivated Senior Business Analyst, who will be responsible for implementing innovative client facing features in our onboarding application and customer portal. The successful candidate will be working with fellow business analysts, developers, testing teams, and a range of business stakeholders in an Agile environment, helping to deliver the best customer experience for FXCM’s global client base.

Primary Responsibilities (not limited to)

• Creating logical and innovative solutions to complex business objectives with a focus on customer experience
• Writing business requirements documentation in user story format along with use cases for new feature requests
• Managing and mentoring junior Business Analysts in a scrum environment to ensure they adhere to high customer experience standards
• Working with technical development and testing counterparts, as well as with non-technical business stakeholders and UX Designers to ensure end user satisfaction in an Agile environment
• Providing demos to large groups of business stakeholders
• Conducting User Acceptance Testing (UAT)
• Obtaining company sponsored certification(s)

Requirements

Essential:

• Extensive experience writing User Stories and business requirements
• Extensive experience with designing and implementing customer facing features
• Proficient experience with Jira and Confluence in an Agile/Scrum environment
• Strong analytical skills with the capability to evaluate business objectives and design innovative solutions
• Strong attention to detail and collaboration skills
• Fluent English written and communication skills
• At least 3 years’ experience as a Business Analyst

Preferred:

• Business Analyst or Project Management certification

Hours: 40 hours/week – Monday to Friday, 10am – 7pm

All employees working for FXCM must be eligible to work in Bulgaria

Prior to submitting your resume, the firm requests that you do the following:

Review the firm’s website thoroughly at http://www.fxcm.com/

Company Description

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the „FXCM Group“) is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world’s largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

Equal Opportunity Employer