28 януари, 2023

Employment Type: Regular Full-Time
Location: Sofia

Job Details


We are looking for a production support engineer to work with the existing team whose goal is to ensure stability and smooth operation within our infrastructure including QA, UAT and PROD environments. Additionally, production support department is continuously engaged in collaborations and joint ventures with other departments – support engineers are expected to take on projects out of scope of their regular daily responsibilities.

Primary responsibilities (not limited to)

  • System monitoring using existing tools – Nagios, ICINGA, scripts, APIs
  • Accurate assessment of incidents and escalation as necessary
  • Working under pressure and precisely documenting and handing off a report at the end of the shift
  • Communicating with other departments via email/chat/phone
  • Communicating with external vendors and liquidity providers for troubleshooting and maintenance purposes
  • Searching through application logs using shell scripts/commands
  • Engaging in continuous efforts to improve the FXCM infrastructure. Improving monitoring, logging and automation
  • Picking a direction in which to progress and take on long-term, more complex projects


  • Advanced knowledge of the Linux Operating System and Utilities
  • Advanced experience with shell scripting
  • Strong knowledge of the Microsoft Windows OS and the Office Suite
  • Strong abilities in complex troubleshooting, problem solving and working under pressure knowing that decisions are impactful to production
  • Some experience with PL/SQL preferred
  • Some experience with programming languages(java, python, etc.) is preferred
  • Some experience with automation, CICD and issue tracking software (e.g. Puppet, Jira, Confluence…) is preferred
  • Some experience with financial markets is preferred
  • Strong verbal, written and interpersonal skills
  • Ability to work independently as well as in a team environment
  • Self-starter. Motivated to take on new projects

All employees working for FXCM must be eligible to work in Bulgaria
Prior to submitting your resume, the firm requests that you do the following:

Review the firm’s website thoroughly at http://www.fxcm.com/

Company Description
FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the „FXCM Group“) is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world’s largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.