21 януари, 2022

Sofia, valid until 10 February 2022

A1 Bulgaria is much more than just a telecommunications company. As part of the A1 Telekom Austria Group, we drive digitalization in 7 countries with innovative solutions and new business areas. Join us in shaping the future in which you want to live. Bring in all your strengths and try something new.

In order to strengthen our customer focus and be competitive in the fast-paced digital market we need to advance further in our Conversational AI efforts. With your individual technical and problem solving abilities, you will be an important part of a team that works for Conversational AI solution (NLP, NLU, ASR, STT, and TTS) to serve our customers throughout their journeys with us.

What will you do:

  • Help our chosen conversational A.I. platform interact flawlessly with our customers by having strong integration and data flows between internal and external systems;
  • develop scripted parts of dialogue flows to make conversational bots smarter;
  • help product owner and CAI team in building analytical data views to understand how bots perform and how customers interact with them;
  • troubleshoot system and architecture performance based on interaction analytics, and support quality assurance processes and related go-live activities;
  • collaborate with business users to understand the mechanisms through which the conversational AI solution will be used and how information can be provided to fulfill the intents;
  • continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities;
  • build, test and deploy desired business solutions;
  • maintain AI/ML modeling, solutioning and technical skills and expertise through continuous education and training

You will need:

  • Experience with Java and Groovy Script;
  • knowledge of REST, JSON and HTTP;
  • experience in working in an Agile environment;
  • advanced knowledge in English – both written and spoken;
  • capacity to work in a team, be detail-oriented, and have an analytic mind;
  • laser-focused attention to details as well as ability to see bigger pictures;
  • ability to learn fast and understand complex scenarios / interdependencies;
  • to be open-minded, flexible, curious and have a sincere desire to learn;

What will be considered an advantage:

  • Work experience in building virtual assistants, chat and voice bots;
  • knowledge about or previous experience with Natural Language Processing (NLP), Natural Language Understanding (NLU), Automatic Speech Recognition (ASR), Machine Learning (ML), Speech-to-Text (STT), Text-to-Speech (TTS) and how Conversational technologies work;
  • experience with HTML5, Javascript, VueJS;

What we offer you:

  • safe working environment during COVID times;
  • best of both: stability of a successful company with innovative methods;
  • competitive compensation package with an attractive bonus structure;
  • opportunity to work in a dynamic, dedicated, fun and passionate team of professionals;
  • excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills trainings, language lessons, external events and industry conferences;
  • additional bonus and awards for various team and individual achievements;
  • flexible working schedule and opportunity for home office.

We look forward to receiving your application.

If you need further information about the position, please contact Bozhidar Konstantinov /Bozhidar.konstantinov@a1.bg/.

The social benefits for this position are:

Deadline for applications: 10 February 2022
Only shortlisted candidates will be contacted.


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